FAQs
The questions our team is asked most often. If yours isn't here, the chat assistant at the bottom right can help.
Why does the price change between visits?
Because it is computed live against the day's gold rate rather than printed on a tag. The breakdown on every product page shows exactly what moved — metal value, making charge, stones and GST.
What does the deposit on a pre-order hold?
A 25% deposit reserves the piece for you. The balance is paid at collection, and because the rate is not locked at booking, the final price is confirmed when you collect.
Can I exchange old gold?
Yes. Bring it into any store — we assess purity and weigh it in front of you at the live rate, and the value becomes credit toward any piece, including a new design made for you.
Is my jewellery hallmarked?
All gold jewellery carries a BIS hallmark, and the HUID is shown on the product page and on the piece itself.
How do I track an order?
Sign in and open My Account — orders, pre-orders and appointments are all listed there.